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Fluidmaster Fans

Fluidmaster is the most awesome customer service orientated company I have seen in a very long time...most impressed with the dedication to the consumer.

Will from Arkansas

July 25, 2024

This was the best technical service resolution of a problem that I've had Ever.

William in Georgia

July 11, 2024

Dearest Sir/Ma'am. Your company has the BEST OF THE BEST customer service and Tech Support. You stand behind your products like no others. For that, I have just became a Loyal Customer of your company. Your company Rocks and speaks volumes.

Chinli in Oakland, CA

July 9, 2024

Tech Support group are fantastic. In this day and age, to get personalized service is beyond commendable. Thank you Fluidmaster for maintaining a true customer service orientated support operation. Thank you.

Jeff from Washington

February 26, 2024

I was flabbergasted (in a good way) by the wonderful help I got from the email customer support staff. They helped me diagnose the problem, and even quickly sent a new part out, which I was not expecting. I can now fix my issue and have no more leaks.

Cynthia from Ohio

February 14, 2024

The customer service rep that assisted me went above and beyond for me. I told him on the phone it was by far the best customer service experience I’ve ever had and you have won a customer for life.

Michael

July 7, 2023

My comments are in two parts. First, I have learned from recent hard experience that Fluidmaster provides the strongest and most imaginative customer support, definitely far stronger than what I got from Korky. Because of this experience, I plan to buy Fluidmaster.

Jeffrey from M.A.

April 9, 2023

After working with both Fluidmaster and Korky brand valves, I believe your design is superior and also your customer service is better. So easy to install and quieter. Keep up the good work and thanks for the trust.

Mark in Caldwell, NJ

June 15, 2022

Your company customer service is AWESOME and should serve as a model to ANY and ALL other companies!!! I truly appreciate how awesome you are as a company and standing behind your products, your knowledge base (especially the videos), and most amazing Tech Support.

John in Chesapeake, VA

July 19, 2022

The Service Techs that I talked to were the best I’ve ever experienced with ANY company. You’re doing something right! My issue was resolved quickly and efficiently. Thank you.

Laura in Wayne, PA

April 22, 2022

On-line Service team was outstanding. Quick and comprehensive solution and answers. This group's customer focus should be the model for all businesses. These folks have made me a Fluidmaster believer and customer for life.

Harold in Texas

January 18, 2022

"I only buy your products. I LOVE and trust your products, but I LOVE your technical service group MORE!!! They are always kind, courteous, and helpful. They have stayed on the phone with me and walked me through repairs. As a single mother, this service is invaluable. I won’t buy anything else and I recommend your products to all my friends. Keep up the great work!"

M.S. in Florida

Any time I have contacted Fluidmaster for advice and technical support, your staff have been very friendly and extremely helpful. Your customer service is exceptional and it's a pleasure dealing with your company! Thanks very much!

Ed in Toronto, Canada

January 16, 2022

Fabulous customer service. Would highly recommend. You'd be foolish to go anywhere else for your plumbing and or plumbing repair products. Thank you Fluidmaster, you're a lifesaver.

John G. in South Carolina

December 22, 2021

This is the best customer service I have experienced in my 72 years. Loved how your instructions are detailed step by step with photos. Loved how you said YOU DID IT! We Knew You Could!

Maury

December 12, 2021

The rep went above and beyond to honor the warranty— shows the trust she had in the device and the company, which in turn builds confidence in the customer for future purchases— “a company that cares”.

Anshu

December 5, 2021

"I will be a return customer for Fluidmaster brand. Products and customer service are exemplary!"

Sheila S.

"I was very satisfied by your customer service people and the fast delivery I was given . I don't think I've ever had such great customer service from any company ever!!!! Thank you sooo much."

Karen S.

"Since my first purchase of Fluidmaster products when I became a house owner and the results I've gotten from your products I wouldn't change and most importantly your customer service has been very positive. What more can I ask for."

Flo in Texas

"Fluidmaster has become my “go to” brand because of the technical support I have received."

Robert W.

"The Fluidmaster technical support department is exemplary in what a customer service, technical support should be."

Howard T.

"I had planned on sending an e-mail to the president of the company. I am 92 years old and have used your product for many years. Not being a plumber, I have appreciated your product because of its ease in installing. And so I thank you for your help. I have a three bath home, and all toilets now have your fill valves and flush valves."

Valued Customer in California

Your support was awesome! They helped me to troubleshoot, then sent all the parts I needed - and called to follow up and make sure everything was right! A very rare show of true customer support! Thank you!

Ruth in Virginia

"I used your Web site to find Instructions to fix my refill valve by cleaning it. Want you to know it worked. Fluidmaster has one of the best Webs for locating solutions/fixing their products.
Thank you Fluidmaster !

Rudy in Oklahoma

"I have full faith in Fluidmaster products and most important their guarantee, which is real."

Ron M. in North Carolina

Based on the OUTSTANDING service I got from your Technical support group, I would only buy Fluidmaster in the future!

Scott in Staten Island, New York

Your technical support department is the most amazing of them all. All of the techs are so very help. They provide videos to help DIY people get the job done! Love, love, love your company!

Rhonda in Arizona

Live Chat

If you are in North America and have an issue, you can chat with a member of our support team. There are representatives available, with no expected wait.

Live Chat is available:
Monday – Friday: 5:30 AM – 5:00 PM PST
Saturday, Sunday & Holidays: Not available

 

 

 

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Installation Instructions

Have a Fluidmaster product you want to install? Find the instructions you need to install it right.

Get Instructions

Contact Info

United States

If you are in North America and can’t find what you are looking for on our site, please call:

800-631-2011

Support team is available:

Monday – Friday:
5:30 a.m. – 5:00 p.m. PST.
Saturday, Sunday &  Holidays – Closed

Fluidmaster Headquarters

30800 Rancho Viejo Road
San Juan Capistrano
California 92675
Phone: 949-728-2000

United Kingdom

If you are in the U.K. and need help, please call:

01432 35 73 31
Fax: 01432 26 40 14

Or email:

help@fluidmaster.com

Fluidmaster Headquarters
Twyford Road
Rotherwas Industrial Estate
Hereford
HR2 6JR
United Kingdom