Support

Troubleshooting

Find solutions for problems when:

Fluidmaster Fans

The Service Techs that I talked to were the best I’ve ever experienced with ANY company. You’re doing something right! My issue was resolved quickly and efficiently. Thank you.

Laura in Wayne, PA

April 22, 2022

I have always been pleased with Fluidmaster products primarily fill valves and flappers (Ease of installation and dependability). I was also very pleased with customer support the one time I had to use them, prompt courteous service and most of all resolution of my toilet problem.

Steve in Planstville, CT

April 11, 2022

I am a retired Licensed Master Plumber and have always used/recommended Fluidmaster products. Now, as a retiree/consumer, I still use and recommend Fluidmaster products.

Alan in Belmont, MI

April 9, 2022

On-line Service team was outstanding. Quick and comprehensive solution and answers. This group's customer focus should be the model for all businesses. These folks have made me a Fluidmaster believer and customer for life.

Harold in Texas

January 18, 2022

Any time I have contacted Fluidmaster for advice and technical support, your staff have been very friendly and extremely helpful. Your customer service is exceptional and it's a pleasure dealing with your company! Thanks very much!

Ed in Toronto, Canada

January 16, 2022

"I only buy your products. I LOVE and trust your products, but I LOVE your technical service group MORE!!! They are always kind, courteous, and helpful. They have stayed on the phone with me and walked me through repairs. As a single mother, this service is invaluable. I won’t buy anything else and I recommend your products to all my friends. Keep up the great work!"

M.S. in Florida

Fabulous customer service. Would highly recommend. You'd be foolish to go anywhere else for your plumbing and or plumbing repair products. Thank you Fluidmaster, you're a lifesaver.

John G. in South Carolina

December 22, 2021

I have been interested in Soft Spa product for some time, and I purchased it for myself for Christmas. It is a wonderful product and I should have bought it sooner.

John in Philadelphia

December 19, 2021

This is the best customer service I have experienced in my 72 years. Loved how your instructions are detailed step by step with photos. Loved how you said YOU DID IT! We Knew You Could!

Maury

December 12, 2021

The rep went above and beyond to honor the warranty— shows the trust she had in the device and the company, which in turn builds confidence in the customer for future purchases— “a company that cares”.

Anshu

December 5, 2021

"I will be a return customer for Fluidmaster brand. Products and customer service are exemplary!"

Sheila S.

"I was very satisfied by your customer service people and the fast delivery I was given . I don't think I've ever had such great customer service from any company ever!!!! Thank you sooo much."

Karen S.

"Since my first purchase of Fluidmaster products when I became a house owner and the results I've gotten from your products I wouldn't change and most importantly your customer service has been very positive. What more can I ask for."

Flo in Texas

"I have never ever gone wrong by purchasing Fluidmaster. They are reliable and they stand behind their product."

Joseph S. in Maryland

"Fluidmaster has become my “go to” brand because of the technical support I have received."

Robert W.

"The Fluidmaster technical support department is exemplary in what a customer service, technical support should be."

Howard T.

"I had planned on sending an e-mail to the president of the company. I am 92 years old and have used your product for many years. Not being a plumber, I have appreciated your product because of its ease in installing. And so I thank you for your help. I have a three bath home, and all toilets now have your fill valves and flush valves."

Valued Customer in California

Your support was awesome! They helped me to troubleshoot, then sent all the parts I needed - and called to follow up and make sure everything was right! A very rare show of true customer support! Thank you!

Ruth in Virginia

"I used your Web site to find Instructions to fix my refill valve by cleaning it. Want you to know it worked. Fluidmaster has one of the best Webs for locating solutions/fixing their products.
Thank you Fluidmaster !

Rudy in Oklahoma

"I have full faith in Fluidmaster products and most important their guarantee, which is real."

Ron M. in North Carolina

"Fluidmaster products are exceptionally reliable and reasonably priced. I generally will choose Fluidmaster when available."

H.P. in Florida

Based on the OUTSTANDING service I got from your Technical support group, I would only buy Fluidmaster in the future!

Scott in Staten Island, New York

Your technical support department is the most amazing of them all. All of the techs are so very help. They provide videos to help DIY people get the job done! Love, love, love your company!

Rhonda in Arizona

I spent less time contacting and receiving a solution to problem from you then I do being answered by a robot by most other companies. Your technical rep. asked the right questions diagnosed the problem and initiated action to solve the problem.

Warren in Wisconsin

Live Chat

If you are in North America and have an issue, you can chat with a member of our support team. There are representatives available, with no expected wait.

Live Chat is available:
Monday – Friday: 5:30 AM – 5:00 PM PST
Saturday, Sunday & Holidays: Not available

 

 

 

Ask a Question

Have a specific question? Send it to our support team and get an email reply within one business day.

Submit Your Question

Installation Instructions

Have a Fluidmaster product you want to install? Find the instructions you need to install it right.

Get Instructions

Contact Info

United States

If you are in North America and can’t find what you are looking for on our site, please call:

800-631-2011

Support team is available:

Monday – Friday:
5:30 a.m. – 5:00 p.m. PST.
Saturday, Sunday &  Holidays – Closed

Fluidmaster Headquarters

30800 Rancho Viejo Road
San Juan Capistrano
California 92675
Phone: 949-728-2000

United Kingdom

If you are in the U.K. and need help, please call:

01432 35 73 31
Fax: 01432 26 40 14

Or email:

help@fluidmaster.com

Fluidmaster Headquarters
Twyford Road
Rotherwas Industrial Estate
Hereford
HR2 6JR
United Kingdom