Support

Troubleshooting

Find solutions for problems when:

Fluidmaster Fans

"I only buy your products. I LOVE and trust your products, but I LOVE your technical service group MORE!!! They are always kind, courteous, and helpful. They have stayed on the phone with me and walked me through repairs. As a single mother, this service is invaluable. I won’t buy anything else and I recommend your products to all my friends. Keep up the great work!"

From M.S. in Florida

"I will be a return customer for Fluidmaster brand. Products and customer service are exemplary!"

From Sheila S.

"I was very satisfied by your customer service people and the fast delivery I was given . I don't think I've ever had such great customer service from any company ever!!!! Thank you sooo much."

From Karen S.

"Fluidmaster has become my “go to” brand because of the technical support I have received."

From Robert W.

"Since my first purchase of Fluidmaster products when I became a house owner and the results I've gotten from your products I wouldn't change and most importantly your customer service has been very positive. What more can I ask for."

From Flo in Texas

"The Fluidmaster technical support department is exemplary in what a customer service, technical support should be."

From Howard T.

"I had planned on sending an e-mail to the president of the company. I am 92 years old and have used your product for many years. Not being a plumber, I have appreciated your product because of its ease in installing. And so I thank you for your help. I have a three bath home, and all toilets now have your fill valves and flush valves."

From Valued Customer in California

"I used your Web site to find Instructions to fix my refill valve by cleaning it. Want you to know it worked. Fluidmaster has one of the best Webs for locating solutions/fixing their products.
Thank you Fluidmaster !

From Rudy in Oklahoma

"I have never ever gone wrong by purchasing Fluidmaster. They are reliable and they stand behind their product."

From Joseph S. in Maryland

"I have full faith in Fluidmaster products and most important their guarantee, which is real."

From Ron M. in North Carolina

"Fluidmaster products are exceptionally reliable and reasonably priced. I generally will choose Fluidmaster when available."

From H.P. in Florida

Your support was awesome! They helped me to troubleshoot, then sent all the parts I needed - and called to follow up and make sure everything was right! A very rare show of true customer support! Thank you!

Ruth from Virginia

Based on the OUTSTANDING service I got from your Technical support group, I would only buy Fluidmaster in the future!

Scott from Staten Island, New York

Live Chat

If you are in North America and have an issue, you can chat with a member of our support team. There are representatives available, with no expected wait.

Live Chat is available:
Monday – Friday: 5:30 AM – 5:00 PM PST
Saturday, Sunday & Holidays: Not available

 

 

 

Ask a Question

Have a specific question? Send it to our support team and get an email reply within one business day.

Submit Your Question

Installation Instructions

Have a Fluidmaster product you want to install? Find the instructions you need to install it right.

Get Instructions

Contact Info

United States

If you are in North America and can’t find what you are looking for on our site, please call:

800-631-2011

Support team is available:

Monday – Friday:
5:30 a.m. – 5:00 p.m. PST.
Saturday, Sunday &  Holidays – Closed

Fluidmaster Headquarters

30800 Rancho Viejo Road
San Juan Capistrano
California 92675
Phone: 949-728-2000

United Kingdom

If you are in the U.K. and need help, please call:

01432 35 73 31
Fax: 01432 26 40 14

Or email:

help@fluidmaster.com

Fluidmaster Headquarters
Twyford Road
Rotherwas Industrial Estate
Hereford
HR2 6JR
United Kingdom